At Craft & Crest, we respect your privacy and are committed to protecting the personal information you share with us while browsing our website or purchasing our products.
Craft & Crest is owned and managed by Aditya Laddha, Proprietor, and this Privacy Policy applies to information collected through the Craft & Crest website, online store, customer communications, orders, and related services.
By using our website or placing an order with us, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or request a customized product, we may collect information such as:
- Full name
- Billing and shipping address
- Mobile number
- Email address
- Order and transaction details
- Product customization details
- Photographs, logos, artwork, or other files submitted for customization
- Information provided when contacting customer support
- Website usage and technical information such as browser, device, IP address, and interaction with our website
We only seek information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Process payments and confirm transactions
- Deliver products to your address
- Create personalized and customized products
- Communicate with you regarding your order
- Respond to customer support requests
- Provide order updates and important service communications
- Improve our website, products, and customer experience
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted and where you have provided the necessary consent
For personalized products, information such as photographs, names, messages, logos, or artwork may be used specifically for manufacturing and fulfilling your order.
3. Payment Information
Payments made through our website may be processed through third-party payment gateway providers.
Craft & Crest does not intentionally store your complete debit card, credit card, UPI credentials, CVV, or banking passwords on its own systems.
Payment information is handled by the relevant payment service provider according to its own security and privacy practices.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
Your information may be shared with trusted service providers only where necessary to operate our business, including:
- Payment gateway providers
- Shipping and logistics partners
- Website and technology service providers
- Manufacturing or production partners, where required to fulfil your order
- Customer communication service providers
- Legal, regulatory, or government authorities where required by law
Such sharing is limited to what is reasonably necessary for the relevant purpose.
5. Customized Product Images & Content
If you purchase a personalized product, you may provide photographs, names, messages, logos, or other content to us.
Such content will be used for fulfilling your order and producing the customized product.
We will not intentionally use your personal photographs or customized designs for promotional purposes without appropriate permission, except where otherwise permitted by applicable law.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We may retain your information for as long as reasonably necessary to:
- Fulfil your orders
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Meet accounting, taxation, legal, and regulatory requirements
- Protect our legitimate business interests
Where information is no longer required for these purposes, it may be deleted or anonymized where reasonably practicable.
8. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Measure marketing and advertising effectiveness
You may be able to manage cookies through your browser settings.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain personal information, or withdrawing consent where processing is based on consent.
Requests relating to personal information can be made using the contact details provided below.
The applicable Indian data-protection framework provides for consent-related rights and obligations concerning personal data processing.
10. Third-Party Links
Our website may contain links to third-party websites, payment services, social media platforms, or other services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization from a parent or legal guardian.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.
The updated policy will be published on this page with the revised “Last Updated” date.
13. Business Ownership & Contact
Business Name: Craft & Crest
Owned & Managed By: Aditya Laddha, Proprietor
Country: India
Email: mail.craftandcrest@gmmail.com
Phone: 9130810515
